If you found false positive when you are using Lionic signature database based product,
please email the product name, product version, signature type and signature version to the following email address.
Also, please help us reproduce this issue by attaching the file or URL which caused false positive,
or the reproducing procedure.
Complete information will speed up the correcting procedures. Many thanks for your patience.
Email: support<at>lionic.com (Please replace <at> as @)
- Please compress your malware in zip format with password “infected”. And send them as mail attachment.
We understand the purpose of this email address. Whatever you email to us, they will not be blocked inside Lionic.
- The size of each email you sent should not be larger than 20MB.
- Please be careful about the Firewall, Next Generation Firewall, UTM or similar facilities of your organization.
The attachments may be blocked if your facilities regard them as malicious.
- The Lionic security staffs who are handling the supporting emails know the severity of malware.
These emails will only be checked carefully in the Lionic enhanced sandbox.